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Systems Analyst

Southwest General Health Center

Middleburg Heights, OH US

Southwest General Health Center Logo

Information Technology POSITION SUMMARY:

The Systems Analyst provides support for hospital information systems applications. This includes the ongoing maintenance of current applications and the implementation of additional applications/functionality. The analyst, while working directly with system users and vendors, will also facilitate the resolution of issues that arise with the use of any application they support.


Graduation from an accredited four-year college/university with a degree in computer science, technical management, or related technical field, or Associate degree PLUS equivalent experience (i.e. 2 years relevant experience equals 1 year of college) above and beyond minimum experience defined.


At least 3 years progressively responsible hospital-based healthcare experience preferred Working knowledge of current PC software packages and systems in a predominantly Microsoft Server and desktop environment. Knowledge of Microsoft office software, strong analytical and problem solving skills

Required Licensure, Certification or Registry:

Technical certifications preferred, including, but not limited to MCP, MCSE, A+, Network+, CIW, etc. dependent upon the area or applications supporting


Participates in the analysis, planning and implementation of hospital information systems

Customer Satisfaction:

Maintains effective relationships with customers (physicians, management and entire team) to create a climate receptive to transformation through the use of information technology. Addresses issues identified by customers and follows through to resolution.


Participates in the coordination, development, implementation and evaluation of information systems training programs. Determines competencies and user requirements to use software and required training. Participates in educational programs related to trends and advances in health care informatics.

Workflow Redesign:

Assists users in modifying current workflow processes to allow for the implementation and efficient use of administrative information systems based upon knowledge of business practices and cost effective measures.

Change Management:

Adheres to the established change management practices and other hospital and IT policies. Continually evaluate and suggest improvements to the change management process to mitigate the risks associated with modifications made to clinical information systems. Analyzes requests related to software modifications or changes in project scope. Maintains issues log of request and follows through to resolution.

Project Champion:

Encourages the adoption of information technology and coaches users in the effective use and benefits of their respective information systems.

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